Shopping Guide

April 18, 2024

Article 1. Shopping process:

Article 2 Transaction payment:
 

   · SNOWDUN transaction terms: 

When accepting orders and delivering goods, users are obliged to abide by the following transaction terms. Before placing an order with SNOWDUN or accepting SNOWDUN's delivery, please read the following terms carefully:

1. The price of the ordered goods is based on the price of the SNOWDUN platform when you pay for the order.
 

2. Please fill in your name, shipping address and contact information clearly and accurately. SNOWDUN will not be responsible for the delay or failure to deliver the order due to the following reasons:
   - Users provide incorrect information and incomplete addresses;
   - The cost and related consequences of repeated deliveries due to non-signed goods;
   - Force majeure, such as natural disasters, traffic martial law, sudden war, etc.
 

3. Security: Whether you order goods by phone or online, we will ensure the security of transaction information, and your order will be processed by SNOWDUN authorized staff.
 

4. Privacy: SNOWDUN respects your privacy and will never sell or disclose your personal and order information (as stated in the privacy agreement) to any third party. All user information we obtain from the website or telephone is only used to process your related order.
 

5. Disclaimer: If due to force majeure or other reasons beyond the control of SNOWDUN, SNOWDUN crashes or cannot be used normally, resulting in the inability to complete online transactions or loss of relevant information, records, etc., SNOWDUN will try its best to assist in handling follow-up matters, and strive to protect users from suffer economic loss.
 

6. User supervision: SNOWDUN hopes to provide users with the best service through unremitting efforts, and accept user supervision during the entire process of providing services to users.
 

7. Dispute resolution: If any dispute occurs between the user and SNOWDUN, it will be resolved according to the agreement and relevant laws determined by the parties at that time.

   · SNOWDUN's commitment:
 

1. We adhere to the sales concept of high quality, peace of mind and satisfaction. The products sold are genuine and authorized, and enjoy the same quality assurance as the products purchased by you in person; products containing quality assurance certificates will be implemented in accordance with the guarantee commitment, and other products will be in accordance with relevant Regulations are enforced.
 

2. We promise that during the delivery process, if the product received by the user is damaged or lost during transportation, as long as the statement is made on the spot and relevant evidence is provided, SNOWDUN will handle it according to the normal after-sales return and exchange procedures.
 

3. We promise to pay through the online payment platform provided by our company, but if the order is canceled normally due to the user's reasons and a refund is requested (except for the balance in the SNOWDUN account), the user should bear the relevant handling fee; according to the actual situation, the packaging cost of the product No charge.

   · Violations:
 

When the following behaviors (including but not limited to) occur, consumers are deemed to have voluntarily agreed to accept SNOWDUN's downgrade rights, mandatory risk verification, freezing or closing SNOWDUN accounts, canceling orders, suspending or stopping services, etc., and agree that SNOWDUN will not make any compensation or compensation . In the case of damage to SNOWDUN or related parties, consumers are willing to bear corresponding responsibilities:
 

Violations include but are not limited to the following:
 

1. The content of the registration information contains false information;
 

2. False transactions, false praise and unfounded malicious evaluation;
 

3. Purchasing genuine goods, returning goods that were not sold according to the corresponding order on the SNOWDUN platform when returning the goods, purchasing low-quality goods, counterfeit and shoddy goods, etc.;
 

4. Refuse to accept the goods without reason or justification;
 

5. Abuse the right to purchase goods or services, increase prices, apply for refunds, apply for after-sales service, initiate complaints or claims, abuse the tools provided or granted by SNOWDUN, damage the legitimate rights and interests of others or hinder the operation order of the platform, for example: use others behavior defects, threaten others by initiating complaints, maliciously give bad reviews, etc., and demand improper benefits;
 

6. Behaviors that comply with the rules of order processing in violation;
 

7. SNOWDUN's ordering behavior does not comply with the principles of fairness or good faith.

Article 3 Product consultation:
 

   · How to contact:
 

Customer service: Enter the platform, find the clickable contact customer service icon in the lower right corner, and click to enter.

Article 4 User Agreement:
 

Please refer to the (Registration Agreement).