SNOWDUN Return and Exchange Policy

Updated: February 2, 2024

Effective Date: February 5, 2024

Thank you for choosing SNOWDUN products. We are committed to providing you with a secure and convenient shopping experience. Our return and exchange policy is designed to protect your rights and offer clear guidance throughout the process. Please review the terms carefully before initiating a return or exchange.

Applicability

This comprehensive policy applies to all our products, including customized and non-customized items. Should you have any questions, our customer service team is ready to assist at any time.

For All Products (Including Customized Items)

Return & Exchange Principles

  • Quality Issues or Misrepresentation: Eligible for a return or exchange within three months from the delivery date for products with non-human-caused quality issues or discrepancies with our website description. We cover all related shipping costs.
  • Personal Reasons: For items returned due to personal reasons, such as size or change of mind, return shipping costs are the customer's responsibility. Include a receipt for expedited processing.
  • Application Window: Initiations must occur within three months from receipt. Late requests cannot be accommodated.
  • Condition of Returned Items: Items must be in their original condition, including packaging, labels, invoices, and accessories. Items not meeting these criteria may not be eligible.

International Returns and Exchanges

International return and exchange requests will be handled according to relevant international policies. For more details, please contact our customer service team.

General Terms

  • Item Inspection: Thorough inspection of returned items is conducted. Returns or exchanges may be refused for goods with damages or alterations.
  • Refund Timing: Refunds are processed within five working days post-inspection. Bank transfer times may vary.
  • Legal Framework: This policy is governed by the laws of our registered jurisdiction. Disputes will be settled through negotiation or legal proceedings, if necessary.

We value your feedback to improve our services continually. Do not hesitate to share your evaluations or suggestions at any time.

Conclusion

At SNOWDUN, your satisfaction is our priority. Our updated return and exchange policy reflects our commitment to offering flexible and customer-friendly service. Our customer service team is available 24/7 to assist with any queries or concerns.

We appreciate your trust and support in SNOWDUN. We look forward to providing quality products and a seamless shopping experience.