Frequently Asked Questions (FAQ)

About SNOWDUN

What is SNOWDUN?

SNOWDUN is a platform that offers personalized custom products. We provide customization services for a variety of products, including clothing, 3C digital product accessories, jewelry, home goods, drinkware, and various types of bags. We are committed to providing you with the best customization experience through our online system.

What is the history of SNOWDUN?

SNOWDUN was founded by three imaginative college students from the USA. Over the past three years, it has grown from a small team of three to a large team of over 40 people. We continuously innovate and provide high-quality custom products and services, with dozens of talented designers injecting fresh ideas and creativity into SNOWDUN, keeping the brand young and vibrant.

What is the mission of SNOWDUN?

At SNOWDUN, our mission is to provide high-quality, customizable products that allow our customers to express their unique personalities and creativity. We strive to continuously innovate and offer exceptional service, ensuring that each product not only meets but exceeds our customers’ expectations. Through our dedication to quality and creativity, we aim to bring joy and individuality to everyday life.

Products and Services

What custom products does SNOWDUN offer?

We offer customization services for a variety of products, including but not limited to: clothing, 3C digital product accessories, jewelry, home goods, drinkware, and various types of bags.

How do I start my shopping journey with SNOWDUN?

Starting your shopping journey with SNOWDUN is easy! You can choose the products you wish to purchase on our website or mobile app. If you have custom needs, you can upload your design or choose one of our design templates for customizable products. After completing your order, our team will meticulously craft your product and deliver it to you. Enjoy a seamless and personalized shopping experience with SNOWDUN.

Orders and Shipping

How do I track my order?

You can track your order on SNOWDUN by entering your order number at our Order Tracking page. Alternatively, you can log into your account and check the shipping status in the User Center. This will provide you with real-time updates on your order’s journey.

How long does shipping take?

Shipping times vary by region. Generally, if the product involves customization, the production time is 3-5 business days, and the shipping time is 5-10 business days. We strive to ensure your order is delivered as quickly as possible.

After-Sales Service

Can I return my order if I am not satisfied?

If you are not satisfied with your order, you can return it. Products that are damaged during shipping or have other non-user-caused defects, including custom products, are eligible for a refund. You can apply for a refund within 3 months of receiving your order. SNOWDUN typically processes refund requests within 1-3 days. For more details and to initiate a return, please visit our Shipping & Returns page.

How do I provide feedback on issues I’ve encountered?

If you encounter any issues during your shopping experience with SNOWDUN, you can contact our online customer service or visit our Contact Page and leave your email. Our staff will get in touch with you within 3 hours.

Shipping Countries and Fees

How can I confirm if we can ship to my country?

We support shipping to various countries, including China, Japan, South Korea, India, Singapore, Indonesia, Malaysia, United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Spain, Sweden, Australia, New Zealand, Brazil, Mexico, Argentina, Chile, South Africa, Nigeria, United Arab Emirates, Saudi Arabia, Israel, and Russia. If your country is not on this list, please contact SNOWDUN’s online customer service for confirmation.

How is the shipping fee determined?

When shopping on SNOWDUN, shipping fees are automatically calculated based on the product specifications, whether the item is battery-operated, and your shipping address. Additionally, some products may qualify for free shipping promotions. After adding products to your cart, you will see the shipping costs associated with your order, and the total shipping fee will be included during the checkout process.

User rights protection

User Privacy Protection and Product Fraud at SNOWDUN

At SNOWDUN, we take your privacy seriously. We are committed to protecting your personal information and ensuring that it is used responsibly. Our privacy policy outlines how we collect, use, and safeguard your data. We do not share your personal information with third parties without your consent, except as required by law. To protect against product fraud, we ensure that all products offered on our platform are sourced from trusted suppliers. We regularly monitor our listings and take action against counterfeit items. If you suspect any fraudulent activity or encounter suspicious products, please report it to our customer service team immediately. Your trust is important to us, and we are dedicated to providing a secure shopping experience.